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Knowledge base
Dr Pen General
Pre-Sales Questions
0
LED Mask
8
How many light bulbs are in each mask?
How long can I wear the mask for?
Do I need to use any products with the mask?
How do I use the LED Mask?
The LED Mask hurts my face and or neck when I use it - why is this?
See all 8 articles
Microneedling FAQs
12
How does microneedling work?
Which conditions does microneedling treat?
What will I look like post-treatment?
Is micro-needling painful?
How often should I use my Dr Pen?
See all 12 articles
Device FAQs
20
Which Dr. Pen is right for me?
Which is the best device?
Are your products registered?
Why are there so many different models?
What are the differences between the models?
See all 20 articles
Use for Conditions FAQS
4
Microneedling helps improve the appearance of
Will microneedling help with my anti-aging concerns?
I want a device to treat (insert skin concern), which one should I purchase?
Can I microneedle my neck?
How to use FAQs
4
How do I microneedle?
Do I need to use a numbing cream?
For general micro needling with hyaluronic acid, which cartridge should be used?
What areas of the body can I microneedle?
Dr Pen Product Support
Microdermabrasion Blackhead Remover
15
Do I need to replace the attachments?
Can I use the blackhead remover on dry skin?
How often do you need to buy new attachments for cleanliness purposes?
Is it common to experience breakouts after using the pore vacuum?
Is this device safe to use during pregnancy?
See all 15 articles
LED Glow Wand
4
I have sensitive skin, can I use the LED wand?
Will the LED wand treat anti-aging?
My skin feels warm when I use the device. Is this normal?
The wand is burning my skin! Is this normal?
Derma Roller
1
What is the difference between the derma roller and the derma pens?
Serums
4
Can I use the serum while microneedling?
Do I need to use a serum while needling?
Vitamin C FAQs
Hyaluronic Acid Serum FAQs
Jade Roller & Gua Sha Kit
3
Does the jade roller and Gua Sha stone assist in anti-aging?
Do I need to wash my roller/stone?
How do I use my Jade Roller and Gua Sha?
Facial Scraper
1
How often can I use the facial scraper?
Dr Pen A6
1
Dr Pen A6 User Manual
Dr Pen A6S
1
Dr. Pen A6S User Manual
Dr Pen A7
1
Dr Pen A7 User Manual
Dr Pen X5
1
Dr Pen X5 User Manual
Dr Pen M5
1
Dr Pen M5 User Manual
Dr Pen M8
1
Dr Pen M8 User Manual
IPL
1
FAQs for IPL Devices
Zobelle Cleansing Brush
4
Can I use the Zobelle Cleansing Brush in the shower?
Where is the charging port for the Zobelle Cleansing Brush?
How often can you use the cleansing brush?
Will the cleansing brush remove my makeup?
Help Desk Software
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