Dr. Pen Support

Pre-Sales Questions 0

LED Mask 8

• How many light bulbs are in each mask?
• How long can I wear the mask for?
• Do I need to use any products with the mask?
• How do I use the LED Mask?
• The LED Mask hurts my face and or neck when I use it - why is this?

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Microneedling FAQs 12

• How does microneedling work?
• Which conditions does microneedling treat?
• What will I look like post-treatment?
• Is micro-needling painful?
• How often should I use my Dr Pen?

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Device FAQs 20

• Which Dr. Pen is right for me?
• Which is the best device?
• Are your products registered?
• Why are there so many different models?
• What are the differences between the models?

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Use for Conditions FAQS 4

• Microneedling helps improve the appearance of
• Will microneedling help with my anti-aging concerns?
• I want a device to treat (insert skin concern), which one should I purchase?
• Can I microneedle my neck?

How to use FAQs 4

• How do I microneedle?
• Do I need to use a numbing cream?
• For general micro needling with hyaluronic acid, which cartridge should be used?
• What areas of the body can I microneedle?

Microdermabrasion Blackhead Remover 15

• Do I need to replace the attachments?
• Can I use the blackhead remover on dry skin?
• How often do you need to buy new attachments for cleanliness purposes?
• Is it common to experience breakouts after using the pore vacuum?
• Is this device safe to use during pregnancy?

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LED Glow Wand 4

• I have sensitive skin, can I use the LED wand?
• Will the LED wand treat anti-aging?
• My skin feels warm when I use the device. Is this normal?
• The wand is burning my skin! Is this normal?

Derma Roller 1

• What is the difference between the derma roller and the derma pens?

Serums 4

• Can I use the serum while microneedling?
• Do I need to use a serum while needling?
• Vitamin C FAQs
• Hyaluronic Acid Serum FAQs

Jade Roller & Gua Sha Kit 3

• Does the jade roller and Gua Sha stone assist in anti-aging?
• Do I need to wash my roller/stone?
• How do I use my Jade Roller and Gua Sha?

Facial Scraper 1

• How often can I use the facial scraper?

Dr Pen A6 1

• Dr Pen A6 User Manual

Dr Pen A6S 1

• Dr. Pen A6S User Manual

Dr Pen A7 1

• Dr Pen A7 User Manual

Dr Pen X5 1

• Dr Pen X5 User Manual

Dr Pen M5 1

• Dr Pen M5 User Manual

Dr Pen M8 1

• Dr Pen M8 User Manual

IPL 1

• FAQs for IPL Devices

Zobelle Cleansing Brush 4

• Can I use the Zobelle Cleansing Brush in the shower?
• Where is the charging port for the Zobelle Cleansing Brush?
• How often can you use the cleansing brush?
• Will the cleansing brush remove my makeup?