Device FAQs

Which Dr. Pen is right for me?
We have put together a Dr Pen Comparison guide to help you choose the microneedling pen that suits your needs. We also have a blog post and YouTube video cr...
Mon, 8 Jun, 2020 at 7:50 PM
Which is the best device?
All our devices are great home microneedling devices, so choosing the device for you ultimately comes down to personal preference, budget, packaging appeara...
Thu, 16 Jul, 2020 at 9:27 AM
Are your products registered?
Yes, our products are registered with the TGA/ARTG. The ARTG is the Australian Register of Therapeutic Goods, which governs the safe and lawful distributi...
Thu, 16 Jul, 2020 at 9:30 AM
Why are there so many different models?
Our devices are all fantastic for microneedling and nano-needling, however, there are slight differences between each of the models.  Please read the pr...
Thu, 16 Jul, 2020 at 9:34 AM
What are the differences between the models?
Each model has a slight difference in functionality. For example, some models offer wireless usage, some have LED screens and some have adjustable needle de...
Thu, 16 Jul, 2020 at 9:36 AM
Which cartridge do I need? 11,12, 16, 36, or 42?
The different sized cartridges can be used for different areas of the face, neck/décolletage and body. We recommend the 11, 12  and 16 pin cartridges for th...
Thu, 13 Aug, 2020 at 11:43 AM
Which pen do I need for BB Glow?
You use any pen for BB Glow treatments. However, we only recommend using the nano-needle cartridges for this treatment. The depth level should only be set t...
Wed, 8 Jul, 2020 at 6:32 PM
How do I adjust the needle depth?
Aside from the Hydra Pro and Derma Stamp, every Dr Pen device has an adjustable dial for needle depth ranging from 0mm - 2.5mm.  All you need to do is r...
Thu, 13 Aug, 2020 at 12:29 PM
Do all devices have an adjustable needle depth dial?
The Hydra Pro and Derma Stamp have a fixed needle depth of 0.5mm. All other devices have an adjustable needle depth ranging from 0mm - 2.5mm. 
Thu, 16 Jul, 2020 at 9:58 AM
What are the min and max needle depths for each of your devices?
All devices except for the Hydra Pro have a needle depth range from 0mm - 2.5mm.  The Hydra Pro has a fixed depth of 0.5mm. 
Tue, 14 Apr, 2020 at 10:13 AM