Dr. Pen Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
1300 676 508
Dr Pen General
How many light bulbs are in each mask?
How long can I wear the mask for?
Do I need to use any products with the mask?
How do I use the LED Mask?
The LED Mask hurts my face and or neck when I use it - why is this?
View all 8
How does microneedling work?
Which conditions does microneedling treat?
What will I look like post-treatment?
Is micro-needling painful?
How often should I use my Dr Pen?
View all 12
Which Dr. Pen is right for me?
Which is the best device?
Are your products registered?
Why are there so many different models?
What are the differences between the models?
View all 20
Use for Conditions FAQS
Microneedling helps improve the appearance of
Will microneedling help with my anti-aging concerns?
I want a device to treat (insert skin concern), which one should I purchase?
Can I microneedle my neck?
How to use FAQs
How do I microneedle?
Do I need to use a numbing cream?
For general micro needling with hyaluronic acid, which cartridge should be used?
What areas of the body can I microneedle?
Dr Pen Product Support
Microdermabrasion Blackhead Remover
Do I need to replace the attachments?
Can I use the blackhead remover on dry skin?
How often do you need to buy new attachments for cleanliness purposes?
Is it common to experience breakouts after using the pore vacuum?
Is this device safe to use during pregnancy?
View all 15
LED Glow Wand
I have sensitive skin, can I use the LED wand?
Will the LED wand treat anti-aging?
My skin feels warm when I use the device. Is this normal?
The wand is burning my skin! Is this normal?
What is the difference between the derma roller and the derma pens?
Can I use the serum while microneedling?
Do I need to use a serum while needling?
Vitamin C FAQs
Hyaluronic Acid Serum FAQs
Jade Roller & Gua Sha Kit
Does the jade roller and Gua Sha stone assist in anti-aging?
Do I need to wash my roller/stone?
How do I use my Jade Roller and Gua Sha?
How often can I use the facial scraper?
Dr Pen A6
Dr Pen A6 User Manual
Dr Pen A6S
Dr. Pen A6S User Manual
Dr Pen A7
Dr Pen A7 User Manual
Dr Pen X5
Dr Pen X5 User Manual
Dr Pen M5
Dr Pen M5 User Manual
Dr Pen M8
Dr Pen M8 User Manual
FAQs for IPL Devices
Zobelle Cleansing Brush
Can I use the Zobelle Cleansing Brush in the shower?
Where is the charging port for the Zobelle Cleansing Brush?
How often can you use the cleansing brush?
Will the cleansing brush remove my makeup?
Help Desk Software
by Freshdesk Support Desk