Device FAQs

My device is noisy. Is this normal?
The motor of your device will make a slight buzzing noise.  If you feel it is excessively loud, please contact us here. 
Tue, 14 Apr, 2020 at 10:13 AM
Which is the most powerful device?
The model with the highest RPM is the A6S, with the M8 and A6 coming in second respectively.
Tue, 3 Nov, 2020 at 9:40 PM
How many times can I use each cartridge?
Microneedling cartridges are designed for single use only.
Tue, 14 Apr, 2020 at 10:14 AM
Can I use cartridges from a different model on my device?
No, you must only use cartridges correlating with that specific device.  For example, you cannot use cartridges from the A6 with the X5 and vice versa.  E...
Tue, 14 Apr, 2020 at 10:15 AM
What does the needle gauge mean?
The needle gauge describes how thick the needles in a cartridge are.  The finer needles are designed to minimise discomfort as well as cause less trauma to...
Tue, 14 Apr, 2020 at 10:16 AM
Do I need to nano-needle?
Nano-needling is optional, although it is a wonderful treatment for serum absorption and a great in-between microneedling treatment. A handy blog on nano-ne...
Tue, 14 Apr, 2020 at 10:17 AM
What’s the difference between the derma roller and the derma pens?
The derma rollers are less sophisticated than the motorised Dr Pen devices. You can’t adjust the needle depth or change the speed levels as they're onl...
Mon, 8 Jun, 2020 at 8:24 PM
Is Dr Pen TGA/ARTG approved?
The ARTG is the Australian Register of Therapeutic Goods, which governs the safe and lawful distribution of products including medical devices. Dr Pen...
Thu, 16 Jul, 2020 at 9:16 AM
How do I clean the pen?
You may use rubbing alcohol to sanitise the pen before and after use.
Mon, 30 Nov, 2020 at 10:57 AM
The pen doesn't turn on?
Please make sure your pen is fully charged or plugged in. Hold the power on/off button for up to 3 seconds. 
Mon, 30 Nov, 2020 at 10:58 AM