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Dr. Pen Support

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Please make sure your pen is fully charged or plugged in. Hold the power on/off button for up to 3 seconds.

The pen doesn't turn on?

General FAQs

Device FAQs

How does microneedling work?

Which conditions does microneedling treat?

Is micro-needling painful?

How often should I use my Dr Pen?

Which needle length should I be using?

Which body parts can you microneedle?

What is Nano-needling?

Can I use the same cartridge for face and neck?

Can I reuse the cartridges?

What are the needles made of?

What will I look like post-treatment?

Which cartridge should I use for Alopecia/the scalp area?

Microneedling FAQs

How many light bulbs are in each mask?

How long can I wear the mask for?

Do I need to use any products with the mask?

How do I use the LED Mask?

Can I use retinol or vitamin C after microneedling?

The LED Mask hurts my face and or neck when I use it - why is this?

The goggles are not comfortable. Do I need to wear them?

Can I use a sheet mask under the LED light?

Using LED lights after microneedling

LED Mask FAQs

Which Dr. Pen is right for me?

Which is the best device?

Are your products registered?

Why are there so many different models?

What are the differences between the models?

Which cartridge do I need? 11,12, 16, 36, or 42?

Which pen do I need for BB Glow?

How do I adjust the needle depth?

Do all devices have an adjustable needle depth dial?

What are the min and max needle depths for each of your devices?

My device is noisy. Is this normal?

Which is the most powerful device?

How many times can I use each cartridge?

Can I use cartridges from a different model on my device?

What does the needle gauge mean?

Do I need to nano-needle?

What’s the difference between the derma roller and the derma pens?

How do I clean the pen?

Microneedling helps improve the appearance of

Will microneedling help with my anti-aging concerns?

I want a device to treat (insert skin concern), which one should I purchase?

Can I microneedle my neck?

Use for Conditions FAQ

How do I microneedle?

Do I need to use a numbing cream?

For general micro needling with hyaluronic acid, which cartridge should be used?

What areas of the body can I microneedle?

How to Use FAQ

Do I need to replace the attachments?

Can I use the blackhead remover on dry skin?

How often do you need to buy new attachments for cleanliness purposes?

Is it common to experience breakouts after using the pore vacuum?

Is this device safe to use during pregnancy?

How often can I use the pore vacuum?

Will I see a result by using your product even though I’ve had professional microdermabrasion treatments at a salon?

an I use this device under my eyes?

Can I use the device on my body?

I have broken capillaries, can I use the pore vacuum?

Why can’t I use this product more than once per week?

How does this product help pores?

What do I do after using the device? Do I need to use any products?

Do I need to apply anything to my face before use?

Do I need to change the cotton filters with each use?

Microdermabrasion Blackhead Remover

I have sensitive skin, can I use the LED wand?

Will the LED wand treat anti-aging?

My skin feels warm when I use the device. Is this normal?

The wand is burning my skin! Is this normal?

LED Glow Wand

What is the difference between the derma roller and the derma pens?

Derma Roller

Can I use the serum while microneedling?

Do I need to use a serum while needling?

Vitamin C FAQs

Hyaluronic Acid Serum FAQs

Serums

Does the Jade roller and Gua Sha stone assist in anti-aging?

Do I need to wash my roller/stone?

How do I use my Jade Roller and Gua Sha?

Jade Roller & Gua Sha Kit

How often can I use the facial scraper?

Facial Scraper

Dr Pen A6 User Manual

Dr Pen A6

Dr. Pen A6S User Manual

Dr Pen A6S

Dr Pen A7 User Manual

Dr Pen A7

Dr Pen X5 User Manual

Dr Pen X5

Dr Pen M5 User Manual

Dr Pen M5

Dr Pen M8 User Manual

Dr Pen M8

FAQs for IPL Devices

Can I use the Zobelle Cleansing Brush in the shower?

Where is the charging port for the Zobelle Cleansing Brush?

How often can you use the cleansing brush?

Will the cleansing brush remove my makeup?

Zobelle Cleansing Brush

Product Support

The pen doesn't turn on?Updated 17 days ago